Frequently Asked Questions

You’ll find answers to the most commonly asked questions below. If you can’t find the answer to your question below, please contact us – we’ll do our best to respond to you quickly!

All coffee is packed in Italy with a 12 – 18 months shelf life.

We partner with some of South Africa’s leading courier companies. They will deliver your order directly to you. Please make sure that all the address and contact details you’ve provided us are correct to ensure they can get to you quickly!
Please note, we cannot deliver to PO Box addresses as someone needs to sign for the order.

Once we’ve dispatched, deliveries to South African main centres are quite quick – usually within 2 – 3 working days. Outside of main centres, the time may vary and can sometimes take up to a week.

We can deliver to any residential or commercial address in South Africa where a person is available to receive the order. If you aren’t at home during the day, we would suggest having your order sent to your place of business or somewhere where you know someone will be available as the order will need to be signed for.

For international orders kindly contact our offices in Johannesburg

Yes! You can collect your order from the Importalia office in Johannesburg during our business hours (Monday to Friday – 08:30 – 17:30)

You just need to select the collection option on the cart page before checking out. This will ensure you don’t pay for delivery. We will then alert you when the order is ready for collection and send you our address details.

Our head office is in Johannesburg where equipment can be viewed during business hours - Monday – Friday - 08:30 – 17:30pm

You may return any equipment you purchase at Importalia within 30 days, provided it is unused, undamaged and in its original packaging. Importalia will respect the customer protection act’s laws.

Yes we are! Our registered business name is Importalia CC and our VAT number is 4880154689. If you’re buying on behalf of a company and need a tax invoice, that’s not a problem. See the question below!

If you’d like an invoice, don’t hesitate to contact us and ask for one. Just a short email will do and we’ll send it through as a PDF attachment right away.

Simple

- Place order
- Invoice is sent
- Payment is made (must reflect in account)
- Stock is sent

Note: We bank with Standard Bank so if you do as well, we should get your EFT payment instantly.